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Emails have empty bodies or empty attachments after installing ESET Endpoint Security / ESET Endpoint Antivirus (6.x)


At certain circumstances (such as additional 3rd party security tools installed on a computer), your ESET Endpoint product can cause your email client to remove the body from emails or remove content from attachments to emails.


To mitigate this issue, follow the steps below:

  1. Press the F5 key to access Advanced setup. Click Web and email → Email Client protection, expand Email clients and then disable Sent mail under Email to Scan.

Figure 1-1

  1. In ESET Endpoint Security only: click Web and email → Email Client protection and expand Antispam address books. Disable Add recipient addresses from outgoing messages under Add to User's Whitelist Automatically.

Figure 1-2

If you experience this problem, help us to improve ESET business products by joining the related conversation in ESET Security Forum:

ESET is working on a fix for this issue that will be made available as soon as possible.